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| Year of birth |  | 1965 |
Current Location/Address |
| City or Town | | Thane |
| State | | Maharashtra |
| Country | | INDIA |
Permanent/Home Location/Address |
| State | | Maharashtra |
| Country | | INDIA |
Languages |
| Primary Language | | Fluency |
| English | | Read, write and speak fluently |
Nationalities |
| Nationality By Birth | | INDIA |
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Experience Classification |
| Job Function | | Years Experience |
| Team Leaders | | 5 |
| Systems Administrator | | 4 |
| Server Consultant | | 2 |
| Help Desk/Support | | 5 |
| Computer Support Engineer | | 5 |
Qualifications |
| Highest Qualifications | | HND/Diploma |
| Qualification | Subject | Establishment/Country | Year |
| HND/Diploma | Mechanical | National Council for Vocational Training/India | 1988 |
Other Qualifications, Memberships, Certification
• Two Years diploma in Mechanical. (N.C.T.V.T.).
• One year certificate course in Piping.
Overseas deputations
April 07 to May 09 (2 Years at Nigeria) – worked with Worley Parsons / DeltaAfrik Engineering Ltd. As Senior Technical Specialist (Server Administration)
July 06 to August 06 (1 Month at USA) – deputed to MIDREX corporation office at USA through Jacobs Engineering India Ltd. For SmarTeam training.
September 1992 to June 1994 (2 Years at Abu Dhabi) – deputed to ADCO Abu Dhabi through Jacobs Engineering India Ltd. To work on tagging and updating project.
Awards & Laurels
Holds the distinction of receiving “Joseph J Jacobs Master Builder Award” for the Rohm and Haas Project at Taloja, India in Jun’04.
Received Jacobs “Long Service Award” in Oct’02. |
Computer Skills and Software Used |
CCNA
MCP 2003 in managing and maintaining a Microsoft Windows Server 2003 Environment
SmarTeam Web Editor from TechniGraphicS, Director of PLM Education, USA
SmarTeam Administration from TechniGraphicS, Director of PLM Education, USA
Microsoft Windows 2000 Server
LAN/WAN Core Technologies
MCSE – NT4
Computer Aided Graphics (CAD)
IBM Automatic / Alpha Numerical Punch Operator
Pursuing ITIL Foundation V3.
Pursuing MCITP. (WIN 2008 Server)
Pursuing MS Exchange 2007. |
Work Locations |
| Are you willing to move or relocate? | Countries NOT Willing To Work In! |
Yes - I will travel domestically
Yes - I will relocate domestically
Yes - I will travel internationally
Yes - I will relocate internationally | AFGHANISTAN
PAKISTAN
IRAN
IRAQ
BANGLADESH |
Availability |
| Start Immediately? | | Available Now |
| Earliest Start Date | | Given 1 weeks notice |
Ideal Next Job |
A result-oriented professional with nearly 13 years of rich overseas & domestic experience in managing overall IT site operations & co-ordination, managing IT team members, Server Administration, Network administration, Helpdesk administration, Technical Support, all with world renowned EPCM contractors.
Having 4+ years experience in AutoCAD, engineering software licensing, technical support, vendor management, inventory management experience, all with world renowned EPCM contractors.
An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organisational abilities. Possess a flexible & detail oriented attitude.
Monitoring / tracking IT projects with respect to budgeted cost, demand forecasts, time over-runs to ensure timely execution of projects. |
Required Salary & Conditions |
| as per company policy |
Employment History |
| Total Years of Work Experience: | | 21 |
| Commenced Full Time Work: | | 1989 |
| Name | | Worley Parsons / DeltaAfrik Engineering Limited, Nigeria |
| Job Title: | | Senior Technical Specialist (Server Administration) (2 Years) |
| Duration | | From : 2007 To: 2009 |
Summary |
• Reasonable knowledge of installation and configuration of Windows Server 2000/20003.
• Reasonable knowledge of data storage methodologies such as Windows DFS.
• Reasonable knowledge of Terminal Services (RDP) and TS Gateway.
• Reasonable knowledge of WSUS, DR, data replication.
• Excellent working knowledge of managing Windows 2000/2003 server OS, AD, DHCP, DNS and Exchange Server.
• Reasonable knowledge of implementing group policies, system policies under AD environment on windows XP based desktops. For example, Blocking USB drive and CD drive to avoid data piracy and infection.
• Excellent working knowledge of installation and configuration of Windows XP, Windows Vista, Microsoft outlook client, Forefront Client Security, OCS 2007 and other Microsoft desktop products like Microsoft Office.
• Reasonable working knowledge of Symantec Backup Exec 11d including troubleshooting, backup and restore procedures.
• Reasonable working knowledge of BlackBerry Enterprise Server (version 4.1.2.25) including BlackBerry client support.
• Experience in activities pertaining to Altiris Helpdesk, Asset Management, Remote Control and Software Deployment Solutions.
• Handled matters related to Microsoft Forefront Client Security.
• Worked on product data life cycle management system like SmarTeam from ENOVIA including support and installation of Oracle Clients.
• Worked as software licensing specialist, managed all engineering software network licence servers, remote software deployment, software inventory, vendor management, software trouble shooting, coordinator between clients/users & vendors.
• Troubleshooting various issues related to Dell Power Edge 1950, 2850, 2900, 2950, 6850, MD 1000 & 3000, Power Vault NX 1950, Power Vault TL 4000, TL 1000, Dell OPTIPLEX 755 & PRECISION 390 desktop, and Dell Laptop. |
Work Experience |
Organisational Experience
Since Sep. ’09 – Joined organization who provides IT Products and services to a distinguished clientele in Mumbai as Assistant Manager – Branch Office (office Admin / technical Sales / technical Support)
• This organization provides range of products like Laptops, Desktop, Servers, Storage Devices, Printers, Networking Products, and Hardware Upgrades; supply both branded and assembled computers, including full range of printers, plotters and Premium Quality Re-manufactured Laser printer toner cartridges and inkjet cartridges.
• Currently handling AMC contracts, sales and marketing to get new contracts / orders for servers, desktops, laptops, etc.
• I as a assistant manager at branch office, currently involved in supervising team of ten onsite support engineers, five in-house support engineers, and couple of admin staff.
• Reporting to GM at head office in Mumbai.
Apr’07 – May’09 with Worley Parsons / DeltaAfrik Engineering Limited, Nigeria as Senior Technical Specialist (Server Administration) (2 Years)
Key Deliverables
• Steering efforts towards providing Server Support to 800 users including remote handling of 3 branches all Nigeria.
• Maintain twenty-four physical server installations for DeltaAfrik / Worley Parsons. These include AD, File server, Print server, DHCP, DNS, Symantec (VERITAS) backup exec server, EMS server, BlackBerry Enterprise Server, Network License Manager Server (for AutoPlant, PDMS, Intools, AutoCAD, etc.) and PDS server.
• Facilitating configuration and maintenance of eight virtual servers which include one Microsoft Windows update server, three Intools application servers, Messengex server and PBX virtual server.
• Check Orion and monitor the health status of all servers and report all issues that need to be resolved.
• Auto update of latest patches released by Microsoft for 2000/2003/XP machines using “Microsoft Windows Software Update Service (WSUS).
• Perform daily incremental, weekly full and monthly full backups of all data. Perform data restores when requested by the user population. Monitoring of Backups on daily basis.
• Check Status of Forefront Client Security (FCS) on all servers and ensure that it detects and updates all workstations regularly and protects data and the network.
• Creating user accounts, deleting, modifying, disabling the access rights, apply naming convention, group policy as per policy and domain joining the desktops and also transfer accounts for demobilized users to other WP subsidiaries.
• Work closely with the Helpdesk Team to address all server related problems and requests those have been logged by the user population. Assist in the completion and satisfaction of user request and helpdesk tickets.
• Installation of engineering software network licenses on servers and make the same available to engineering team.
• Ensure that the Disaster Recovery Server replicates on daily basis.
• Administration of the Blackberry Enterprise Server and support all activities related BB including 50+ clients troubleshooting.
• Coordinating with the vendors for spares, preventive maintenance and other issues with respect to the Service Level Agreement (SLA).
• Work with the ICT Manager to formulate ICT related server, desktop, infrastructure equipment planning, purchasing, etc.
• Demonstrate a personal commitment to Quality, Health, Safety and the Environment.
• Maintain network licenses on all license servers.
• Activate new licenses for all network licensed applications.
• Keep a log/record of all network licenses resident on license servers.
• Check server log/event viewer for license servers and report issues.
• Check Orion and monitor health of license serves.
• Create and maintain the documentation of the license servers.
• Create documentation on the installation process of all engineering applications, commercial software’s and support procedures.
• Maintain an inventory of all licenses software. (800+ Users Licenses).
Jul’92 – Apr’07 with Jacobs Engineering, Mumbai, India (15 Years)
Growth Path
Jan’06 – Apr’07 - As Principal Engineer – IT
Feb’03 – Dec’06 - As Senior Engineer – IT
Apr’97 – Jan’03 - As Engineer – IT
Apr’96 – Mar’97 - As Engineer – CAD
Jul’92 – Mar’96 - As AutoCAD support specialist
Key Deliverables
As Principal Engineer – IT
Functioning as SmarTeam Administrator, involving installation, troubleshooting, training, database maintenance server support for over 100 users. (L1 to all level support to resolve the issue)
Operating as a technical resource for CATIA V5 and SMARTEAM users by providing the initial point of contact for problem management.
Handling the installation of Oracle Client, SmarTeam Client, and Foundation Client on end-users systems.
Monitoring and supporting the users on various tasks like Data Modelling, Vault Setup & Configuration, Flowchart Design, Workflow Manager, Life Cycle Setup, User Maintenance (Users, Groups & Authorizations), Project Based Authorizations, Importing / Exporting and Collaborative Workspace.
Worked for one Month on deputation to MIDREX Technologies, NC, United States of America to receive advance training on ENOVIA SmarTeam V5R17.
Undergone training in client’s office to support SmarTeam users.
As Senior Engineer – IT
Operating as Single Point Of Contact (SPOC) and managing various technical activities at Jacobs Engineering, Navi Mumbai. (L3/L4)
Managing the IT support calls from over 600+ users through Altiris Helpdesk System.
Spearheading a team of 5 IT Engineers and reporting to GM – IT.
Administering the Microsoft Windows Servers, AD, Microsoft Workstations and Network Security Devices.
Actively participating in the operating system up gradation.
Functioning as the lead interface between management and IT including infrastructure planning to ensure that performance and business objectives are met.
Coordinating with the project teams to help them in the implementation of internal systems.
Participating in meetings, workshops and seminars for conveying and / or gathering information required to perform functions.
Preparing a variety of materials (e.g. reports, memos, letters, procedures, manuals, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
Coordinating the entire hardware and software installations and upgrades to ensure work is performed in accordance with company policy, recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action.
Functioning as a liaison for software / hardware providers for conveying and / or receiving information and coordinating district activities.
Responsible for analysing, logging, tracking and complex software / hardware matters pertaining to networking connectivity issues, printers, servers and application to meet the business needs.
As Engineer – IT
Looking after the installation and configuration of Desktop PC’s and associated peripheral devices.
Resolving the technical issues related to Windows 98 / NT, Windows 2000 / XP Professional, MS Office, E-Mail, internet connections and hardware / peripherals.
Managing inventory of systems spare parts, latest utility software’s, CAD software’s & other system accessories.
Providing L1/L2 end user support for workstations, mobile devices, and printers.
Installing, configuring and supporting various engineering / commercial software’s.
Coordinating with the UPS suppliers and ensuring proper maintenance of UPS.
Rendering technical support for procuring desktop computers, servers, peripherals and computer stationery.
Handling day-to-day hardware and software problems as well as coordinating repair & maintenance works with the AMC suppliers.
As Engineer – CAD
Accountable for highly responsive program administration and maintenance, including proactive identification, evaluation, implementation & problem solving to mitigate known or potential problem areas. (L1/L2)
Administering, maintaining and evaluating CAD and CAD related system software.
Installing and implementing new software relating to program areas.
Developing and delivering user training and presentation on new systems and upgrades.
Rendering support to the end users in training, development of best practices & upgrades, along with the development of tools or applications to increase the productivity of engineering team.
Providing assistance for the IT related functions to Engineering Department personnel, including printer and email setup, network security control for engineering databases, basic troubleshooting, security list management and order & setup of new computers / hardware.
Imparting DOS, Windows and AutoCAD training to Trainee CAD Operators.
Overseas deputations
April 07 to May 09 (2 Years at Nigeria) – worked with Worley Parsons / DeltaAfrik Engineering Ltd. As Senior Technical Specialist (Server Administration)
July 06 to August 06 (1 Month at USA) – deputed to MIDREX corporation office at USA through Jacobs Engineering India Ltd. For SmarTeam training.
September 1992 to June 1994 (2 Years at Abu Dhabi) – deputed to ADCO Abu Dhabi through Jacobs Engineering India Ltd. To work on tagging and updating project. |
Comments/ Hobbies/ Interests etc: |
| Investment in Share Market, Yoga, Meditation, Connected with world peace forum in India |
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